1stel representatives are on duty around the clock for Instant DispatchTM. Instant DispatchTM is a program 1stel has developed to increase the service provided to our clients to ensure satisfaction. In the majority of situations, if a problem arises, our in-house monitoring services will acknowledge the situation. A 1stel technician will be first on site to address the situation before you know the trouble exists. If you find a problem, simply call a 1stel representative, and a technician will arrive with a solution. 1stel associates strive to provide you with the highest level of service. If you need immediate help with a situation pertaining to your voice or data services, please call 1.800.357.2577.