Technical Support Description

Title: Technical Support

Location: Cleburne, Texas

Availability: Currently

Reports To: Director of Technical Support

Description: Technical Support Agents will assist clients with any computer related issues that they may incur and help them better understand how to use the Internet. As a Tech Support Agent you will also be responsible for selling all types of accounts and providing potential clients with any information that they request.

Responsibilities:

• Assist clients with Internet related issues over the phone and via e-mail.
• Provide information to customers wishing to sign up for our service.
• Provide customers with high-quality, personal service.
• Research new technologies to ensure that we always provide high-quality customer service.
• Other delegated responsibilities as agreed upon.

Requirements:

• At least 1 year Internet experience.
• Excellent computer skills.
• Good typing skills.
• Excellent communication skills.
• Capable of learning new and fast changing technologies.
• Excellent customer service skills.